USA Health implements comprehensive workplace violence prevention program

USA Health recently launched a comprehensive workplace violence prevention program, reinforcing its commitment to creating a safe, respectful, and supportive environment for all staff, patients, and visitors.

Hospitals can be high-pressure environments where intense emotions and high-stakes situations can escalate quickly. Recognizing the importance of protecting those who work and receive care within its facilities, USA Health’s new program establishes clear procedures for preventing, reporting, and responding to workplace violence.

“There has been a steady increase in violence against healthcare workers around the world, and it is important for USA Health to do whatever we can to keep our staff safe,” said Jamey Greer, executive director of support services and operations, and health system safety officer at USA Health. “Our new workplace violence program is a first step in setting expectations for our patients and being proactive on the front end to identify those patients who are at a higher risk for violence.” 

The workplace violence program provides:

• Protection for staff and patients through clearly defined procedures for handling aggressive or violent behavior.
• A safer, more supportive environment that encourages respect and cooperation.
• Compliance with occupational safety standards and state requirements.
• Reduced stress and burnout for healthcare workers by offering support and intervention when needed.
• Improved patient care by ensuring staff feel secure and focused.
• Clear reporting and response protocols via the RL6 safety reporting system.
• Training and education to help staff identify early warning signs and employ de-escalation strategies.
• Cultural change through visible leadership support and ongoing staff engagement.

As part of the initiative, all admitted patients and, when applicable, their family members are assessed using a violence aggression assessment checklist, assigning a risk level that helps guide staff precautions and interventions. Signage, behavior agreements, and updated response protocols are now in place across USA Health hospitals, with plans to expand to physician clinics in the next phase.

“One of the most important takeaways for our employees is to make sure to report all workplace violence events in the RL6 system,” Greer said. “Our systemwide Workplace Violence Committee will be tracking the data and making changes to improve the program as we move forward.”